Commonly asked question

Here's some information that may answer your commonly asked questions!

I got my product but there's an issue?

E-mail me via the "Contact Me" form and I will get it taken care of on a case-by-case basis. Most of the time I will give you a return label either to myself or the manufacturer and will refund you in full or get you a replacement product out as soon as possible.

I want to return my product but I've had it a while...

If it's been over 30 days, chances are I won't be able to return your product for you, but still feel free to reach out and see if I can help!

Does IntelGoons offer a mil/LEO/first responder discount?

Unfortunately I can not offer any deeper discounts than I already do, but this may be something I pursue in the future.

How come you don't ship outside of the U.S?

Most of the gear I sell is export controlled via ITAR and other regulations, so only U.S. shipping is allowed at this time.

What are current shipping times?

Though I don't like to give exact timelines due to unforeseen circumstances, most orders have been getting to customers at around the 6-7 day mark. Notable exceptions are Esstac items, and some backordered items from HRT, which may be closer to 10-14 days. During this time, I will keep you in the loop and let you know if there is any issues.

Where is the privacy policy?

Privacy Policy for IntelGoons LLC

Effective Date: 1/27/2024

At IntelGoons, we are committed to safeguarding the privacy of our website visitors and service users. This Privacy Policy outlines how we collect, use, and protect the personal information you provide through our website.

Information We Collect:

We collect and process the following data:

  1. Personal Information:

    • Name
    • Email Address
    • Phone Number
    • Address (if provided voluntarily)
  2. Automatically Collected Information:

    • Browser type
    • Operating system
    • IP address
    • Referring website addresses

How We Use Your Information:

We use the collected information for the following purposes:

  1. To provide and maintain our services.
  2. To communicate with you, including responding to inquiries and requests.
  3. To improve our website and services.
  4. To comply with legal obligations.

Information Sharing:

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, as long as those parties agree to keep this information confidential.

Data Security:

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Cookies:

Our website uses cookies to enhance your experience. You can choose to disable cookies through your browser settings.

Your Rights:

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccuracies in your personal information.
  • Request the deletion of your personal information.

Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us:

If you have any questions or concerns regarding this Privacy Policy, please contact us at admin@intelgoons.com.

By using our website, you consent to our Privacy Policy.

Since I haven't shared the story...

IntelGoons LLC

IntelGoons had humble beginnings as a blog, where I really just planned on writing reviews of gear and giving feedback from the perspective of a former infantryman, former "intel goon" in the operations world, and current desk jockey. The first company to reach out to me was WarHorseConcepts, and I started selling his awesome slings! That transformed into pouches and soft goods, then one of the soft goods companies got me into the light game, and it sort of escalated since then. I still intend on writing great reviews on products and not holding back, regardless of my relationship with the company. My goal is to continue providing the best customer support, service, and communication, all while providing awesome gear at competitive prices. If you ever have any questions, concerns, recommendations for reviews, or just want to chat about gear, feel free to reach out via e-mail at admin@intelgoons.com! I always answer same day, often times within a few minutes (as some customers have found out!).

Reach out!

Terms & Conditions

TERMS AND CONDITIONS OF SALE

These Terms and Conditions shall apply to sales of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred to, offered or relied on by the Buyer whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer, unless this has been agreed to by the Seller in writing. Any variation to these Terms and Conditions (including any special terms and conditions agreed to between the parties) shall be inapplicable unless agreed in writing by the Seller.

I. DEFINITIONS
In this document the following words shall have the following meanings:
"Buyer" means the organization or person who buys the Goods;
"Goods" means the articles to be supplied to the Buyer by the Seller;
"Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property;
"Seller" means IntelGoons LLC.

II. PRICE AND PAYMENT
The price shall be the listed price seen at checkout, unless otherwise agreed in writing between the parties. The price is exclusive of VAT or any other applicable costs, sales tax, excise tax, or use tax.

III. DESCRIPTION
Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract.

IV. DELIVERY
Unless otherwise agreed in writing, the goods shall be shipped to the address specified by the Buyer. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. 

V. RISK
Where the Buyer chooses to collect the Goods itself, the risk shall pass when the Goods are entrusted to the Buyer or set aside for the Buyer’s collection, whichever happens first.

VI. TITLE
Title in the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.

VII. RETURN OF UNUSED GOODS
The Seller shall not take back goods that were manufactured by a party other than the Seller, whether defective or not. Products manufactured by outside suppliers and added to Seller’s products are subject to any warranties of the outside supplier and not of Seller. Such goods must be returned to the manufacturer and not the Seller. All goods are sold on a firm sale basis, i.e. the Seller will not take back any goods sold to the Buyer, unless otherwise agreed to by Seller, in which case the following terms apply:
(1) Any returns must be authorized by a representative of the Seller before any credit will be given,
(2) Where the Seller agrees to accept the return of goods that are not damaged, the Seller will be responsible for the cost of carriage, but the buyer will ensure that they are carefully packaged to avoid any damage in transit. The Seller will not be obliged to accept any goods that are damaged in any way. The Seller will only accept returns that appear in the Seller’s current Publication List, and
(3) Credit of amounts due or paid in will only be given for goods that are in sealable condition, meaning they are unused and in original packaging. Buyer shall be responsible for a 10% (ten percent) restocking fee, plus transaction fees charged by the merchant service used to complete the transaction.

VIII. RETURN OF DEFECTIVE PRODUCTS
In the event that Seller’s Product is found to be defective ("Defective Product") within ten (10) business days of receipt, Buyer shall promptly notify Seller through e-mail or fax of the existence of such Defective Product. Any Defective Product shall be replaced by Seller at its option. Buyer shall follow Seller’s instructions as to the disposition or return of said product. This policy refers only to product manufactured by Seller and not to any third-party product incorporated into Seller’s product.

IX. EXPORTATION

These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any other person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.

X. LIMITATION OF LIABILITY
SELLER SHALL NOT BE LIABLE UNDER ANY SECTION OF THIS AGREEMENT OR UNDER ANY CONTRACT, IN NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REPUTATIONS), WHETHER OR NOT IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS IN ADVANCE. THIS EXCLUSION INCLUDES ANY LIABILITY THAT MAY ARISE OUT OF THIRD PARTY CLAIMS AGAINST THE OTHER PARTY. IN NO EVENT WILL SELLER BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS BY BUYER. IN ADDITION, IN NO EVENT WHATSOEVER SHALL SELLER'S TOTAL LIABILITY UNDER THIS AGREEMENT EXCEED THE AMOUNT ACTUALLY RECEIVED BY SELLER FROM BUYER FOR THE PRODUCT INVOLVED.

XI. WARRANTY
EXCEPT AS PROVIDED HEREIN, THE PRODUCT IS PROVIDED ON AN "AS IS" BASIS, WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND. SELLER EXPRESSLY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED, STATUTORY OR OTHERWISE, REGARDING THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR COURSE OF PERFORMANCE OR USAGE OF TRADE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACE HEREOF. SELLER DOES NOT WARRANT THAT THE PRODUCT WILL OPERATE UNINTERRUPTED OR BE ERROR-FREE, OR THAT ALL DEFECTS WILL BE CORRECTED.

XII. INTELLECTUAL PROPERTY RIGHTS
All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the
absolute property of the Seller, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest in the Seller by the execution of appropriate instruments or the making of agreements with third parties, as determined by the Seller.

XIII. FORCE MAJEURE
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract.

XIV. SEVERABILITY
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

XV. GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of Virginia and the parties hereby submit to the exclusive jurisdiction of the courts of Virginia, with such venue exclusively is Woodbridge, Virginia.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

IntelGoons LLC

https://intelgoons.com/

admin@intelgoons.com 

Learn More

TERMS AND CONDITIONS OF SALE

These Terms and Conditions shall apply to sales of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred to, offered or relied on by the Buyer whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer, unless this has been agreed to by the Seller in writing. Any variation to these Terms and Conditions (including any special terms and conditions agreed to between the parties) shall be inapplicable unless agreed in writing by the Seller.

I. DEFINITIONS
In this document the following words shall have the following meanings:
"Buyer" means the organization or person who buys the Goods;
"Goods" means the articles to be supplied to the Buyer by the Seller;
"Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property;
"Seller" means IntelGoons LLC.

II. PRICE AND PAYMENT
The price shall be the listed price seen at checkout, unless otherwise agreed in writing between the parties. The price is exclusive of VAT or any other applicable costs, sales tax, excise tax, or use tax.

III. DESCRIPTION
Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract.

IV. DELIVERY
Unless otherwise agreed in writing, the goods shall be shipped to the address specified by the Buyer. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. 

V. RISK
Where the Buyer chooses to collect the Goods itself, the risk shall pass when the Goods are entrusted to the Buyer or set aside for the Buyer’s collection, whichever happens first.

VI. TITLE
Title in the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.

VII. RETURN OF UNUSED GOODS
The Seller shall not take back goods that were manufactured by a party other than the Seller, whether defective or not. Products manufactured by outside suppliers and added to Seller’s products are subject to any warranties of the outside supplier and not of Seller. Such goods must be returned to the manufacturer and not the Seller. All goods are sold on a firm sale basis, i.e. the Seller will not take back any goods sold to the Buyer, unless otherwise agreed to by Seller, in which case the following terms apply:
(1) Any returns must be authorized by a representative of the Seller before any credit will be given,
(2) Where the Seller agrees to accept the return of goods that are not damaged, the Seller will be responsible for the cost of carriage, but the buyer will ensure that they are carefully packaged to avoid any damage in transit. The Seller will not be obliged to accept any goods that are damaged in any way. The Seller will only accept returns that appear in the Seller’s current Publication List, and
(3) Credit of amounts due or paid in will only be given for goods that are in sealable condition, meaning they are unused and in original packaging. Buyer shall be responsible for a 10% (ten percent) restocking fee, plus transaction fees charged by the merchant service used to complete the transaction.

VIII. RETURN OF DEFECTIVE PRODUCTS
In the event that Seller’s Product is found to be defective ("Defective Product") within ten (10) business days of receipt, Buyer shall promptly notify Seller through e-mail or fax of the existence of such Defective Product. Any Defective Product shall be replaced by Seller at its option. Buyer shall follow Seller’s instructions as to the disposition or return of said product. This policy refers only to product manufactured by Seller and not to any third-party product incorporated into Seller’s product.

IX. EXPORTATION

These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any other person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.

X. LIMITATION OF LIABILITY
SELLER SHALL NOT BE LIABLE UNDER ANY SECTION OF THIS AGREEMENT OR UNDER ANY CONTRACT, IN NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REPUTATIONS), WHETHER OR NOT IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS IN ADVANCE. THIS EXCLUSION INCLUDES ANY LIABILITY THAT MAY ARISE OUT OF THIRD PARTY CLAIMS AGAINST THE OTHER PARTY. IN NO EVENT WILL SELLER BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS BY BUYER. IN ADDITION, IN NO EVENT WHATSOEVER SHALL SELLER'S TOTAL LIABILITY UNDER THIS AGREEMENT EXCEED THE AMOUNT ACTUALLY RECEIVED BY SELLER FROM BUYER FOR THE PRODUCT INVOLVED.

XI. WARRANTY
EXCEPT AS PROVIDED HEREIN, THE PRODUCT IS PROVIDED ON AN "AS IS" BASIS, WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND. SELLER EXPRESSLY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED, STATUTORY OR OTHERWISE, REGARDING THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR COURSE OF PERFORMANCE OR USAGE OF TRADE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACE HEREOF. SELLER DOES NOT WARRANT THAT THE PRODUCT WILL OPERATE UNINTERRUPTED OR BE ERROR-FREE, OR THAT ALL DEFECTS WILL BE CORRECTED.

XII. INTELLECTUAL PROPERTY RIGHTS
All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the
absolute property of the Seller, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest in the Seller by the execution of appropriate instruments or the making of agreements with third parties, as determined by the Seller.

XIII. FORCE MAJEURE
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract.

XIV. SEVERABILITY
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

XV. GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of Virginia and the parties hereby submit to the exclusive jurisdiction of the courts of Virginia, with such venue exclusively is Woodbridge, Virginia.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

IntelGoons LLC

https://intelgoons.com/

admin@intelgoons.com